Policies, Terms &
Satisfaction Guarantees

1. Scope of Services

Fresh Clean Solution provides professional residential and commercial indoor air hygiene, air duct cleaning, dryer vent hazard abatement, chimney sweeping, and auxiliary property maintenance. By scheduling an appointment via phone, web form, email, or messaging, the customer agrees to these binding terms.

2. Appointment Booking & 24-Hour Cancellation Policy

We schedule dedicated technician windows to ensure timely service. We understand schedules change; therefore:

• Cancellations / Rescheduling: Must be made at least 24 hours prior to the confirmed arrival window. Contact dispatch at 850-993-9091 or email Info@freshcleansolution.com.
• Same-Day Late Cancellations: Late cancellations within 4 hours or unattended residences upon technician arrival may incur a standard $50 trip mobilization charge.

3. Technician Access & Workspace Readiness

To allow safe and efficient execution:

• An adult homeowner or authorized agent (18 years or older) must be present throughout the service duration.
• Clear pathways must be provided to the furnace/AC unit, main HVAC plenum, dryer exhaust connection, and registers.
• Domestic pets should be safely secured in a separate area to avoid distress from heavy equipment noise and open doorways.

4. Pre-Service Camera Inspection & Pricing Integrity

Before work begins, our lead technician conducts a visual/camera assessment to confirm existing duct conditions, duct integrity (e.g., rusted sheet metal, disconnected flexible ductwork), and access points. All scope requirements and exact final costs are verified with the homeowner before equipment activation. No undisclosed charges will ever be added.

5. Standard Service Completion & Payment Terms

Payment is due upon successful completion of the job after the customer inspects our before-and-after photo verification. We accept major credit cards (Visa, MasterCard, Amex, Discover), approved digital payments, and checks. Official itemized receipts are issued immediately via email.

6. Property Protection & Liability Limits

Fresh Clean Solution operates with comprehensive general liability insurance. Our technicians lay drop cloths, use corner guards, and take extreme care. Existing structural defects, pre-existing water rot, dry-rotted flex ducting, or crumbling chimney brickwork identified during initial inspection will be documented and reported to the homeowner prior to cleaning.

1. Information We Collect

When you contact us, book online, or request an estimate, we collect:

• Contact Information: Full name, phone number, and email address.
• Service Location: Street address, city, state, and zip code.
• Property Details: Estimated square footage, number of vents, furnace accessibility, and specific concerns.

2. How Your Information Is Used

We process your data strictly for legitimate operational purposes:

• Dispatching our technician vehicle directly to your service address.
• Sending automated appointment confirmations, technician ETA notifications, and digital receipts.
• Performing 7-day quality assurance follow-ups under our satisfaction warranty.

3. Security Standards & Confidentiality

All customer entries submitted through our website are transmitted using 256-bit Secure Socket Layer (SSL) encryption. Access to customer contact records is restricted to licensed dispatch personnel bound by confidentiality agreements.

4. Your Privacy Rights

You have the right to request access to, correction of, or permanent deletion of your customer record from our dispatch database at any time. Simply email your request to Info@freshcleansolution.com or call 850-993-9091 with the subject line "Data Removal Request".

1. 24-Hour Cancellation & Deposit Refunds

We value your time and allocate dedicated service vehicles for every booking. If you need to cancel or reschedule:

• Standard Cancellations (24+ Hours Notice): 100% full refund will be immediately issued for any prepayments or deposits collected. No cancellation penalties apply.
• Late Cancellations (Under 24 Hours Notice): Cancellations made less than 24 hours prior to your scheduled arrival window, or unattended properties upon technician arrival, are subject to a standard $50 technician mobilization charge. Any remaining deposit balance will be promptly refunded.

2. Inspection Fees & Diagnostic Policy ($69 Garage Door Inspection Fee)

Specialized diagnostic visits—such as our $69 Garage Door Comprehensive Inspection or specialized HVAC diagnostic checks—cover vehicle dispatch, extensive mechanical safety checks, sensor calibration tests, and written estimates:

• 100% Repair Credit Guarantee: If you proceed with the recommended repair, spring replacement, or opener tune-up during the technician's visit, the $69 inspection fee is 100% credited towards your repair invoice!
• Diagnostic-Only Visits: If you choose not to proceed with repairs after the full safety inspection and written diagnosis has been delivered, the $69 inspection fee remains payable as compensation for technician time and diagnostic equipment.

3. Service "Return" & 7-Day Re-Service Protocol

Because physical cleaning and maintenance labor (such as Air Duct Cleaning starting at $199, Chimney Sweep at $199, Carpet Cleaning starting at $99, or Mobile Detailing starting at $149) cannot be physically "returned," our return policy operates through a comprehensive Quality Assurance Re-Service Protocol:

• If you are dissatisfied with any aspect of the cleaning—whether a missed register, persistent pet odor in carpet fibers, or chimney flue soot—you must report the concern within 7 days of service completion.
• A supervisor technician will return to your property and conduct a 100% complimentary re-inspection and re-cleaning of the affected areas at zero additional cost.

4. Money-Back Guarantee & Refund Processing

If we are unable to rectify the reported issue to professional industry standards following our complimentary re-service, management will approve a full or prorated refund based on the service scope.

• Refund Method: All refunds are issued directly back to the original method of payment (credit card, debit card, or electronic transfer).
• Processing Timeline: Once approved by our management team, refunds typically reflect on your bank or credit card statement within 3 to 5 business days.

5. How to Request a Cancellation or Refund

To initiate a cancellation, schedule a complimentary re-service, or submit a refund inquiry, please contact our dispatch desk with your service address and invoice number: